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Good Sam Roadside Assistance

Coverage Tailored to Your Unique Needs

Drivers seeking extra protection should consider Good Sam Roadside Assistance.

The popular Good Sam Roadside Assistance is available in all 50 states and is available in Mexico and Canada. The program works with over 30,000 towing services and repair technicians.

This makes Good Same Roadside Assistance one of the most comprehensive programs around and is a reason why it’s so popular. From flat tires to dead batteries, to key lockouts, Good Sam can cover you. Good Sam Roadside Assistance has established itself as a popular choice, especially among RV enthusiasts and frequent travelers.

An Overview Of Good Sam Club Roadside Assistance

Good Sam Club Roadside Assistance is a service provided by Good Sam, an organization known for its focus on the RV and outdoor lifestyle. The roadside assistance program is one of the many benefits offered to Good Sam Club members, but it’s also available as a standalone service for non-members.

Key Features:

  1. 24/7 Emergency Road Service: Assistance is available round the clock, 365 days a year.
  2. Coverage for Multiple Vehicles: Unlike some other services, Good Sam covers you, not just a specific vehicle. This means you’re protected whether you’re driving your own car, a rental, or even a friend’s vehicle.
  3. RV-Specific Services: Given Good Sam’s focus on the RV community, their roadside assistance is particularly well-suited for RV owners, offering services tailored to larger vehicles.
  4. Unlimited Service Calls: There’s no limit to the number of times you can use the service in a year.
  5. Trip Interruption Coverage: If your vehicle breaks down more than 100 miles from home, Good Sam offers reimbursement for food and lodging expenses.
  6. Spouse and Children Coverage: Your spouse and dependent children are typically covered under the same plan at no additional cost.
RV and outdoor lifestyle

Types of Plans Offered:

Good Sam offers several levels of coverage to suit different needs:

  1. Standard Plan: Covers most passenger vehicles and offers basic services like towing, tire changes, and fuel delivery.
  2. Platinum Plan: Includes all Standard Plan benefits plus coverage for RVs and additional services like trip interruption benefits.
  3. Platinum Complete Plan: The most comprehensive option, offering all Platinum benefits plus coverage for all household vehicles and enhanced trip interruption benefits.

Membership Benefits:

In addition to roadside assistance, Good Sam Club members enjoy various other perks, including:

  • Discounts at campgrounds and RV parks
  • Savings on fuel at select stations
  • Discounts on propane
  • Access to trip planning tools and resources
  • Subscription to Good Sam Club magazine

Understanding the full range of benefits associated with Good Sam Club membership can help potential customers determine whether the roadside assistance program, either as part of the club membership or as a standalone service, offers good value for their specific needs.

The Cost and Value of Good Sam Roadside Assistance

Good Sam Roadside Assistance offers several membership plan options. The basic plan starts at $84.95 per year. This covers your RV, motorhome, travel trailer, or fifth wheel for a variety of services including towing, battery jump-starts, flat tire assistance, lockout service, and fuel delivery.

For an additional $20 per year, you can upgrade to the “Platinum” plan which offers expanded benefits like coverage for your personal vehicle in addition to your RV, a free annual RV inspection, and discounts on Good Sam products and services.

There are also multi-year and family plan options available that provide discounts for purchasing coverage for 2 or 3 years upfront or adding additional vehicles to your plan.

How Does Good Sam’s Pricing Compare To Other Programs?

Compared to other popular roadside assistance programs, Good Sam’s pricing is fairly competitive. AAA, for example, starts at $74 per year for classic roadside assistance coverage, with higher tiers reaching up to $154 per year.

Coach-Net, a roadside assistance program tailored specifically for RV owners, has base plans starting at $99 per year. Their highest-tier “Platinum” plan is $149 annually.

In general, Good Sam’s basic plan falls in the middle of the pack in terms of cost, but it provides solid coverage for your RV or motorhome. And the ability to upgrade to the Platinum plan for just $20 more gives you the ability to expand your benefits if needed.

Good Sam Roadside Emergency Road Service Number

One of the most crucial aspects of any roadside assistance service is the ease of contacting them when you’re in need. Good Sam provides a dedicated emergency road service number for its members to use in case of breakdowns or other roadside emergencies.

Emergency Contact Information: 1-800-947-0770

  • For roadside assistance within the United States, Canada, Puerto Rico, and the U.S. Virgin Islands, members can call: 1-800-947-0770
  • For international roadside assistance, the number is: 1-877-251-0341

Key Points About the Emergency Road Service Number:

  1. 24/7 Availability: The service line is staffed round-the-clock, ensuring help is always just a phone call away.
  2. Multilingual Support: Assistance is available in multiple languages to cater to a diverse member base.
  3. GPS Location Services: The call center can use GPS technology to pinpoint your location if you’re unsure of your exact whereabouts.
  4. Service Dispatch: Once your needs are assessed, the call center will dispatch the appropriate service provider to your location.
  5. Follow-up: Good Sam representatives often follow up to ensure the service was provided satisfactorily.

Tips for Using the Emergency Road Service Number:

  1. Keep the number easily accessible: Store it in your phone and keep a physical copy in your vehicle.
  2. Be prepared with information: Have your membership number, vehicle details, and location ready when you call.
  3. Stay safe while waiting: If possible, remain in your vehicle with the doors locked and hazard lights on while waiting for assistance.
  4. Provide clear descriptions: Be as specific as possible about your vehicle’s issue to ensure the right type of help is sent.
It’s worth noting that while the emergency road service number is the primary method of requesting assistance, Good Sam has also introduced a mobile app to streamline the process further, which we’ll discuss in the next section.

Good Sam Roadside Assistance App

In keeping with technological advancements, Good Sam has developed a mobile application to complement its roadside assistance service. This app is designed to make it easier for members to request help and manage their accounts.

Key Features of the Good Sam Roadside Assistance App:

  1. One-Touch Service Requests: Members can request roadside assistance with just a few taps, eliminating the need to make a phone call in many situations.
  2. GPS Location Services: The app can automatically detect and share your location, making it easier for service providers to find you.
  3. Real-Time Service Tracking: Once a service request is made, members can track the status of their request and the estimated arrival time of the service provider.
  4. Digital Membership Card: The app stores your membership information, eliminating the need to carry a physical card.
  5. Account Management: Users can view and manage their account details, update personal information, and access membership benefits directly through the app.
  6. Trip Planning Tools: The app includes features to help plan trips, find campgrounds, and locate Good Sam partner locations for discounts.
  7. Emergency Information: The app provides quick access to emergency contact numbers and safety tips.

Availability and Compatibility:

The Good Sam Roadside Assistance app is available for both iOS and Android devices. It can be downloaded for free from the Apple App Store or Google Play Store.
Good Sam Roadside Assistance App

User Experience:

Many users find the app intuitive and easy to use, particularly appreciating the ability to request assistance without making a phone call. The real-time tracking feature is often cited as particularly useful, as it reduces anxiety during wait times.
However, like any technology, the app may sometimes experience technical issues or updates. Therefore, it’s always recommended to have an emergency phone number as a backup.

Tips for Using the App:

  1. Download and set up the app before you need it.
  2. Ensure your phone is charged or keep a car charger handy.
  3. Familiarize yourself with the app’s features before embarking on a trip.
  4. Keep your app updated to ensure you have access to the latest features and improvements.
The Good Sam Roadside Assistance app represents a significant enhancement to the service, making it more accessible and user-friendly for members, especially those who are comfortable with mobile technology.
Certainly. Here’s the next section of the article:

Good Sam Roadside Assistance Customer Service

Customer service is a crucial component of any roadside assistance program, as members often interact with service representatives during stressful situations. Good Sam prides itself on providing quality customer service to its members.

Customer Service Channels:

  1. Phone Support: The primary method for requesting roadside assistance and handling urgent matters.
  2. Email: For non-urgent inquiries and general questions.
  3. Online Chat: Available on the Good Sam website for real-time assistance with account-related issues.
  4. Mobile App: Offers in-app support and service requests.

Key Aspects of Good Sam's Roadside Assistance Customer Service:

  1. 24/7 Availability: Customer service representatives are available round the clock for emergency assistance.
  2. Trained Professionals: Representatives are trained to handle a variety of situations and can guide members through stressful scenarios.
  3. Multilingual Support: Assistance is available in multiple languages to cater to a diverse membership base.
  4. Follow-up Services: Good Sam often follows up after service calls to ensure member satisfaction.
  5. Account Management Assistance: Representatives can help with membership renewals, plan changes, and other account-related matters.

Common Customer Service Situations

  1. Roadside Assistance Requests: Helping members during breakdowns or emergencies.
  2. Membership Inquiries: Answering questions about coverage, benefits, and account details.
  3. Claim Assistance: Guiding members through the process of filing claims for reimbursement.
  4. Plan Upgrades or Changes: Assisting members in modifying their coverage plans.
  5. Technical Support: Helping with issues related to the mobile app or online account access.

Tips For Dealing With Good Sam Customer Service Reps

  1. Have your membership number ready when contacting customer service.
  2. Be clear and concise about your issue or question.
  3. Keep records of your interactions, including dates, times, and names of representatives.
  4. If you’re not satisfied with the response, don’t hesitate to ask for a supervisor.

Customer Feedback

While individual experiences can vary, many members report positive interactions with Good Sam’s customer service. Common praises include the politeness of representatives, the speed of service dispatch, and the helpfulness of follow-up calls.

However, like any large service organization, there are also reports of less satisfactory experiences. These often relate to wait times during peak periods or miscommunications about service coverage.

Good Sam Roadside Service Reviews

Understanding the experiences of other members can provide valuable insights into the quality and reliability of Good Sam’s Roadside Assistance service. Reviews can be found on various platforms, including the Better Business Bureau, consumer review websites, and RV forums.

Positive Aspects Frequently Mentioned in Reviews

  1. Comprehensive Coverage: Many users appreciate the wide range of services offered, especially for RV owners.
  2. Unlimited Service Calls: The absence of a cap on the number of service calls is often cited as a significant advantage.
  3. Spouse and Dependent Coverage: The inclusion of family members in the coverage is viewed favorably.
  4. RV-Specific Services: RV owners value the specialized services catered to their needs.
  5. Trip Interruption Benefits: Reimbursement for expenses during extended breakdowns is seen as a valuable feature.
RV-Specific Services

Good Sam Roadside Assistance Common Criticisms

  1. Wait Times: Some users report long wait times for assistance, especially in remote areas or during peak travel seasons.
  2. Service Provider Quality: Experiences with third-party service providers can vary, leading to inconsistent service quality in some cases.
  3. Claim Processing: Some members have reported difficulties or delays in processing reimbursement claims.
  4. Coverage Limitations: Misunderstandings about what is and isn’t covered under different plans can lead to disappointment.

Key Takeaways

The overall sentiment in reviews tends to be positive, with many users finding the service reliable and valuable, especially for frequent travelers and RV owners. However, as with any service, individual experiences can vary based on factors such as location, specific circumstances, and the particular plan chosen.

It’s important to note that people are often more motivated to write reviews when they’ve had extremely positive or negative experiences, which can skew perceptions. Potential members should consider a range of reviews and weigh them against their specific needs and circumstances.

Good Sam vs AAA Roadside Assistance Reviews

When considering roadside assistance options, many consumers find themselves comparing Good Sam to AAA, another well-known provider. Both offer comprehensive coverage, but there are some key differences that potential members should consider.

Strengths of Good Sam Compared to AAA

  1. RV Focus: Good Sam’s services are particularly well-suited for RV owners, offering specialized assistance for larger vehicles.
  2. Unlimited Service Calls: Unlike AAA, which may limit the number of service calls, Good Sam offers unlimited calls.
  3. Coverage of the Individual: Good Sam covers the member in any vehicle they’re in, while AAA typically covers specific vehicles.
  4. Trip Interruption Benefits: Good Sam’s trip interruption coverage is often cited as more comprehensive than AAA’s.

Strengths of AAA Compared to Good Sam

  1. Wider Recognition: AAA is more widely recognized, which can be beneficial when dealing with service providers or seeking discounts.
  2. Local Offices: AAA has physical locations that members can visit for additional services.
  3. Travel Services: AAA offers more extensive travel planning services and discounts.
  4.  Insurance Options: AAA provides various insurance products, which Good Sam doesn’t offer.

User Reviews Comparison

  1. Customer Service: Both organizations receive mixed reviews for customer service, with experiences varying based on location and specific circumstances.
  2. Response Times: Reviews suggest that response times can vary for both services, often depending on the member’s location and the time of day.
  3. Coverage Understanding: Some users report confusion about coverage details with both services, highlighting the importance of thoroughly reading the terms and conditions.
  4. Value for Money: This often depends on the user’s specific needs. RV owners tend to find more value in Good Sam, while urban dwellers might prefer AAA.

Things To Consider When Choosing A Roadside Assistance Program

  1. Vehicle Type: If you own an RV, Good Sam might be more suitable.
  2. Travel Habits: Frequent long-distance travelers might benefit more from Good Sam’s unlimited service calls and trip interruption coverage.
  3. Additional Benefits: Consider which organization’s extra perks (like travel discounts or insurance options) align better with your lifestyle.
  4. Local vs. National Travel: If you primarily travel locally, AAA’s local offices might be beneficial. For national travel, Good Sam’s coverage might be more advantageous.

It’s worth noting that some consumers choose to maintain memberships with both organizations to maximize their coverage and benefits.

Good Sam Roadside Assistance Near Me

One common concern for members and potential members is the availability of Good Sam Roadside Assistance in their area. Good Sam works with a network of service providers across the United States and Canada to ensure widespread coverage.

Coverage Areas:

  1. United States: Good Sam provides coverage in all 50 states.
  2. Canada: Service is available throughout Canada.
  3. Puerto Rico and the U.S. Virgin Islands: Coverage extends to these territories.
  4. Mexico: Limited coverage is available in Mexico, typically within 25 miles of the U.S. border.

Finding Service Providers:

  1. Emergency Situations: In case of a breakdown, members don’t need to locate a provider themselves. They can call the emergency number or use the app, and Good Sam will dispatch the nearest appropriate service provider.
  2. Pre-trip Planning: While Good Sam doesn’t provide a public directory of their service providers, members can contact customer service for information about coverage in specific areas they plan to visit.

Factors Affecting Service Availability:

  1. Urban vs. Rural Areas: Service may be more readily available in urban and suburban areas compared to remote rural locations.
  2. Time of Day: Response times might be longer during night hours or holidays.
  3. Weather Conditions: Extreme weather events can affect service provider availability and response times.
  4. Type of Service Needed: Some specialized services (like heavy-duty towing) might have limited availability in certain areas.

Good Sam Roadside Assistance Online Renewal

Renewing your Good Sam Roadside Assistance membership is a straightforward process that can be completed online, offering convenience to members. This section will guide you through the renewal process and provide some tips to make it as smooth as possible.

Steps to Renew Online:

  1. Visit the Official Website: Go to the Good Sam Roadside Assistance website.
  2. Login: Sign in to your account using your membership number and password.
  3. Navigate to Renewals: Look for a “Renew Membership” or similar option in your account dashboard.
  4. Review Your Plan: Check your current plan details and consider if you need to make any changes.
  5. Choose Renewal Period: Select whether you want to renew for one year or opt for a multi-year renewal if available.
  6. Payment: Enter your payment information and confirm the renewal.
  7. Confirmation: You should receive a confirmation email once the renewal is processed.

Benefits of Renewing Online:

  1. Convenience: Renew anytime, anywhere, without needing to call or mail in forms.
  2. Immediate Confirmation: Get instant confirmation of your renewal.
  3. Digital Records: Easy access to your renewal history and receipts.
  4. Opportunity to Review and Update: Chance to review your plan and make changes if needed.

Tips for a Smooth Renewal Process:

  1. Renew Early: Consider renewing before your current membership expires to ensure continuous coverage.
  2. Check for Promotions: Look for any renewal discounts or promotions that might be available.
  3. Update Information: Use the renewal process as an opportunity to update any personal information or covered vehicles.
  4. Review Terms: Take time to review any changes in terms or coverage that might have occurred since your last renewal.
  5. Set Up Auto-Renewal: Consider setting up automatic renewals to ensure you never miss a renewal date.

Troubleshooting Renewal Issues:

  1. Login Problems: If you can’t log in, use the “Forgot Password” feature or contact customer service.
  2. Payment Issues: Ensure your payment information is up to date. If problems persist, try a different payment method or contact your bank.
  3. Plan Changes: If you need to make significant changes to your plan, it might be best to call customer service for assistance.

Alternative Renewal Methods:

While online renewal is often the most convenient, Good Sam Roadside Assistance also offers other renewal methods:

1. Phone Renewal: Call the customer service number to renew over the phone.
2. Mail: Some members may receive renewal notices by mail, which can be filled out and returned.
3. In-Person: At certain RV shows or Good Sam affiliated locations, you may be able to renew in person.

Keep Your Membership Active

Remember, keeping your membership active ensures that you have continuous coverage and don't risk being without assistance when you need it most. Regular renewal, whether online or through other methods, is an important part of maintaining your Good Sam Roadside Assistance membership.

Good Sam Roadside Assistance BBB Rating

The Better Business Bureau (BBB) is a trusted source for consumers to research businesses and their reputations. This section will explore Good Sam Roadside Assistance’s standing with the BBB and what it means for potential and current members.

BBB Rating:

As of the last update, Good Sam Roadside Assistance, operated under its parent company Good Sam Enterprises, LLC, maintains an A+ rating with the BBB. This is the highest rating possible on the BBB’s scale.

What the Rating Means:

  • An A+ rating suggests that the BBB believes Good Sam Roadside Assistance interacts with its customers in a trustworthy manner and makes a good faith effort to resolve any consumer complaints.
  • The rating takes into account factors such as complaint history, time in business, transparent business practices, and honoring commitments to the BBB.

Customer Reviews on BBB:

  • The BBB website allows customers to leave reviews and ratings separate from formal complaints.
  • Reviews on the BBB site tend to be mixed, which is common for large service organizations.
  • Positive reviews often mention quick response times and helpful customer service.
  • Negative reviews frequently relate to misunderstandings about coverage or dissatisfaction with service providers.

Complaint History:

  • The BBB provides information on the number of complaints filed against a company and how they were resolved.
  • Good Sam has received complaints over the years, which is not unusual for a company of its size and scope.
  • What’s important is how the company responds to and resolves these complaints.
  • The BBB notes that Good Sam has demonstrated a commitment to addressing and resolving customer issues brought to their attention through the BBB.

BBB Accreditation Status:

  • As of the last check, Good Sam Enterprises, LLC is BBB accredited.
  • BBB accreditation means the organization has agreed to make a good faith effort to resolve any consumer complaints.

Using BBB Information:

When considering Good Sam Roadside Assistance, potential members can use the BBB information in several ways:

  1. Read Customer Reviews: While keeping in mind that reviews can be skewed towards extremes, they can provide insights into real customer experiences.
  2. Check Complaint Patterns: Look for any recurring issues in complaints to see if they might affect your specific needs or concerns.
  3. Verify Resolution Efforts: Pay attention to how the company responds to complaints and whether resolutions are reached.
  4. Compare with Competitors: Use the BBB to compare Good Sam’s rating and complaint history with those of competitors like AAA.
  5. Understand Limitations: Remember that while the BBB is a valuable resource, it shouldn’t be the only factor in your decision-making process.
  6. It’s important to note that BBB ratings and information can change over time. Potential members should check the most current information on the BBB website before making a decision.

Good Sam Roadside Assistance Towing

Towing services are a crucial component of roadside assistance, especially for RV owners. Good Sam Roadside Assistance offers comprehensive towing services designed to meet the needs of various vehicle types. Here’s a detailed look at what Good Sam offers in terms of towing:

Towing Coverage:

  1. No Mileage Limits: Unlike some competitors, Good Sam typically doesn’t impose mileage limits on towing. They will tow your vehicle to the nearest qualified service center, regardless of distance.
  2. RV Towing: Specialized equipment and trained professionals are available for towing RVs, including motorhomes, travel trailers, and fifth wheels.
  3. Car and Truck Towing: Standard towing services are available for passenger vehicles, including cars, SUVs, and trucks.
  4. Motorcycle Towing: Coverage extends to motorcycles, which require specialized towing equipment.
  5. Trailer Towing: Good Sam will tow both your tow vehicle and the trailer it’s pulling.

Types of Towing Services:

  1. Flatbed Towing: Often used for vehicles that can’t be towed on their wheels or for safer long-distance towing.
  2. Wheel-Lift Towing: A common method for towing cars and light trucks.
  3. Heavy-Duty Towing: Specialized equipment for large RVs and heavy vehicles.
  4. Winching: If your vehicle is stuck in mud, snow, or a ditch, winching services are available to pull it out before towing.

Key Features of Good Sam’s Towing Service:

  1. 24/7 Availability: Towing services are available round the clock, every day of the year.
  2. Nationwide Coverage: Services are available across the United States and Canada.
  3. No Out-of-Pocket Expenses: In most cases, members don’t have to pay at the time of service. Good Sam pays the service provider directly.
  4. Multiple Vehicle Coverage: Towing is available for all covered vehicles under your plan, not just a single designated vehicle.

Limitations and Considerations:

  1. Nearest Qualified Facility: While there’s no mileage limit, Good Sam will tow to the nearest qualified facility, which may not always be your preferred destination.
  2. Off-Road Limitations: Vehicles must be on or adjacent to a regularly maintained road. Extensive off-road recovery may not be covered.
  3. Weight and Size Limits: While Good Sam covers a wide range of vehicles, there may be limitations for extremely large or heavy vehicles.
  4. Frequency of Use: While service calls are unlimited, frequent use may lead to a review of your membership.

Tips for Using Good Sam’s Towing Service:

  1. Be Clear About Your Vehicle: When calling for assistance, provide accurate information about your vehicle type and any special towing requirements.
  2. Know Your Location: Try to provide as precise a location as possible to expedite service.
  3. Prepare for the Tow: If possible, remove valuable or loose items from the vehicle before towing.
  4. Understand Your Destination Options: Be aware of repair facilities in the area where you might be towed.
  5. Keep Documentation: After the tow, keep any paperwork provided by the tow operator for your records.

The Final Word On Good Sam Roadside Assistance

The Good Sam Roadside Assistance Program offers excellent service at an affordable rate. The program is super popular among RV owners due to its specialization in handling large vehicles and the absence of mileage limits.

Although Good Sam Roadside Assistance is not the cheapest program, it ranks well in important categories like services offered and provides excellent customer service. Get your free auto insurance quote online in minutes. Save hundreds on comprehensive car insurance that includes roadside assistance.